Queue Management System

Queue Management System

Queue Management Systems

Purple Rock’s services, including queue management solutions and queue management software, are the industry’s perfect solution for an efficient, fast, and secure IT infrastructure. We are determined to provide a wide range of services and set the bar high for offering the best queue management systems in Dubai. 

Types of Queue Management Systems and Solution Modules

Here are 10 types of queue management systems and solutions modules:

Statistics Module

A queue management system in the UAE integrates a detailed statistics module that provides you with data on employee performance based on daily, weekly, monthly, annual, or arbitrary periods. The statistics module can also include information about customer distribution, the performance of the administrators, and turnover.

Monitoring module

The monitoring module will focus on data collection, following online benchmarks and specific system parameters that help you evaluate your operational efficiency. You can modify system parameters in different data collection and evaluation stages and set up a managerial journal to evaluate daily activities. 

Ticket design module

With the ticket design module, the information and images printed on the ticket can be edited and changed according to individual needs. You can use this module where you need to assign role-specific access rights to employees and team members.

Totem surface design module

The totem surface design module can be completely adjusted to your business needs and deliver access based on the user and client’s image surface. The platform can contain images, texts, and flash animations and process them in various fonts and colors.

Appointment booking module

The visitor management system essentially aims to improve customer service. This module allows users to make their appointments and show up at the customer service office according to a predetermined schedule. They can use this system through phone calls, SMS, and other communication channels.

Web clients

Queue management solutions use fully web-based technology to manage software operations and client activity. These queue management solutions rely only on Internet connections and require no software components to activate.

Customer Identification (VIP)

The queue management system in UAE is able to identify VIP customers that are predefined in the system. The identification process can be done through various methods and tools like magnetic stripes, chips, contactless cards, or virtual keyboards.

Customer satisfaction module

The customer satisfaction module helps businesses enhance their support services based on customer feedback. Once clients use the systems, they can rate service quality and share their recommendations and experience. This information can help the human resources department to improve the customer service operation.

Mobile phone use

A queue management system in Dubai can help brands offer a better user experience by integrating mobile-friendly features and queue management system software. This will facilitate the request processing and leads users that have booked an appointment in the system to the designated counter. 

SMS sending module

The queue management software can also send automated messages directly to the client system to inform them about appointment schedules, confirmations, deadlines, and other important information.

Interactive Touch Screen

Why use Queue Management Systems?

Depending on your business, the number of clients, and the specific type of operations you manage, you might have different reasons for using queue management systems. Here are some of the main benefits you can expect from a queue management system in Dubai:

Increase Service Efficiency

The primary benefit of the visitor management system is helping managers and business owners enhance their operational efficiency. You can integrate these systems into your workflow and ensure that customers will receive satisfying services based on their requirements.

Minimize Waiting Time

Another exceptional benefit of using a queue management system in the UAE is that you can minimize manual work and repetitive tasks. This will reduce the time customers have to spend in various conversion stages. With a visitor management system, all the personnel and managers can stay on track and you can monitor their performance more efficiently. 

Increase Impulsive Purchasing

When you enhance user experience, you will reap a variety of benefits that were not initially intended. Impulsive buying is one of the beneficial byproducts of using queue management system software, as it greatly improves the customer experience by facilitating the queuing process and exploiting the tendency towards impulsive buying behavior.

How Does the Queue Management System Work?

Queue Management System

By using queue management solutions, you can distract visitors from the never-ending challenge of the queuing process. This is especially helpful at the point of arrival, where you can set up a ticket vending machine and create a welcoming environment for customers. However, you can also use these machines for registration and other purposes.


While customers are waiting for their turn, you have an excellent advantage to offer targeted information and build brand loyalty. For instance, you can use the web-based digital signage interface on display technologies like LED walls (or video walls), projection, and LCD monitors to provide them with information about other services and products you offer.


This part requires a well-trained team to take charge of customer support services and address their concerns through phone calls, emails, and other communication channels. Customer service solutions can develop a customized plan for you with advanced hardware and software to take care of clients’ needs.


Once the above processes are done, you will collect all the information you have and analyze them to find potential shortfalls and weaknesses. Make sure to include all the people who contact customers in one way or another such as managers, peers, team leads, and cross-function managers. This will help you fill all the gaps in your operation.

Which Industries Benefit the Most From a Queue Management System?

Every business can enjoy the multitude of benefits offered by queue management solutions. Here are a few examples:


Many hospitals and healthcare institutions host patients on a regular basis. That’s why healthcare facilities have to deliver high-quality care both in terms of medical services as well as queuing processes. To manage and streamline this process and provide a comfortable environment, you can offer queue management systems and improve patients’ experience.


Shopping nowadays is both a necessity and a hobby. Regardless of where and how you operate your business, you must provide high-quality services to ensure a satisfying customer journey. By implementing queue management systems, retailers can easily meet customers’ demands and improve their experience. 


Installing a visitor management system is critical for the banking industry. Many customers do not hesitate to switch banks if their expectations are not fully met. So, make sure you set up a high-performing queue management system to enhance your services’ efficiency and quality.

Public offices

Advanced queue management systems allow public offices to solve queuing problems, and deliver quality services by managing the customers’ flow, reducing manual queuing work, enhancing customer experience, improving employee productivity, and boosting the operational efficiency of the branch.

Education Institutions

A queue management system in Dubai can also help schools, colleges, universities, and other educational institutions provide high-quality services for students, parents, and teaching staff. A queue management solution allows educational institutions to have full control over their complex operations such as registration, accounting, inquiry, admission, etc.

Shipping Companies

Shipping companies often have to deal with multiple complicated tasks that require accurate scheduling and timely response. Queue management systems can be an excellent solution to help them handle their affairs and manage their daily activities based on real-time performance reports for each service.


Relatively speaking, many telecommunications companies have less traffic and fewer queuing problems compared to other businesses like retail. However, their service time is relatively long, and managing customers requires the use of queue management system software.

Airports and Airlines

With growing competition among airports to earn the loyalty of travelers, queue management technologies have become an integral part of their business management solution. Queue management systems allow airports to monitor traveler flow based on real-time management KPIs and keep the queueing process under control.

Get in Touch With Purple Rock Today!

Our Purple Rock experts have years of experience helping clients on providing Queue Management systems for business in the UAE. We pride ourselves on being a top-level queue management system software provider offering high-level performance at an affordable price for all small and large companies. Just get in touch, and let’s get started!

Why Choose Purple Rock for Queue Management Systems in Dubai?

We’re in the business of providing proven, effective services that get results, not chasing revenue at any cost. We offer Queue Management Solutions using a team of experts who put quality above all else. What’s best is that this comes with a sensible price tag.

Our Approach

Our relationship with your company allows you access to our professional consultants, who are educated in offering expert consulting and deeply understand what you need. This collaboration will enable you to grow into a high-performing, cost-efficient, modern company. Also, we collaborate with our clients to find innovative operational strategies that use market-available technologies and operating models to boost performance while reducing costs. Through this relationship, we achieve a cheaper cost of ownership and boost the quality.

Better Client service

We are dedicated to providing excellent Queue Management systems that go above and beyond what is anticipated. In various sectors, we concentrate on the demands and objectives of our customers. Our clients continue to do business with us because we value trust and build lasting partnerships. Our engineers are professional, committed, and knowledgeable, and they will be eager to answer all of your questions.

Business Expertise

Since we know how important our employees are to the success of our company, we only select the most intelligent, devoted candidates for Purple Rock. We exclusively work with seasoned, qualified professionals that have years of experience. We often provide ongoing training programs to our experts so they may keep up to date with the newest technologies.

Greater uptime

It is impossible to quantify the effects of downtime on your brand’s reputation and customer loyalty. We know that, and that’s why with our services in Queue Management systems, companies can allow customers to access them and their website with a single click without encountering roadblocks that will prevent them from making purchases and keep them from promoting their products.

 Frequently Asked Questions

A queue management system is a set of hardware and software that help businesses manage their customers’ flow, reduce waiting time, enhance employees’ productivity, and boost customers’ experience. 

Queue management systems are commonly used in industries such as banking, healthcare, retail, education, government, and telecom. 

Depending on the type of business in question, a queue management system can serve different purposes. For instance, it might be used to eliminate time-wasting distractions, enhance managerial capabilities, boost customer loyalty, enhance brand recognition, and free up time and resources for more important tasks.

Four main types of queuing systems include simple queue, circular queue, priority queue, and double ended queue.

Queue management offers a wide range of benefits, including, organizing queues, increasing customer loyalty, and retention rates, improving staff productivity, increasing sales and profitability, reducing overhead costs, enhancing service quality, and reducing wait times.

When choosing a queue management system in the UAE, consider these factors. The queue management system should be customizable and provide real-time monitoring capabilities. It should also integrate easily with third-party tools and software. Finally, you need a queuing solution that enables centralized management. 

To implement a queue management system, follow these steps:

  • Identify your business objectives
  • Clarify your organizational needs
  • Evaluate the system before launch
  • Train your staff and employees
  • Examine and modify the system if necessary

Automate routine and repetitive tasks, monitor employee activities and boost their productivity, and set up clear KPI goals.

Technically, delays happen because of malfunctions in the process of sending requests for service, processing circuits, and data terminal equipment (DTE). So, the queueing delay might have resulted from delays at the originating switch, intermediate switches, or the call receiver servicing switch. 

There are 3 types of queuing systems: 

  • FIFO (First In First Out) also known as FCFS (First Come First Serve) – orderly queue 
  • LIFO (Last In First Out) also known as LCFS (Last Come First Serve) – stack
  • SIRO (Serve In Random Order)
  • More Than Security

    We deliver not just hardware but complete solutions. We combine technology, design and experience to deliver technical and innovative solutions

See all projects
  • Contact Us

    If you would like more details or to arrange a meeting, please get in touch:

    Contact Us