The emergence of new technologies has revolutionized the manner in which we interact with clients. But with rapid advancements, it makes it tricky to figure out what the future may hold. As we head into 2023, communication providers are keen to shed light on the trends of telecommunications in business. Here is what they had to confer:
Chatbots
In order to interact with clients, chatbots are automated programs that may address their concerns or questions and instruct them on how to use a good or service. The advantage of chatbots is that they can interact with multiple customers at the same time, something that a human being cannot do.
Chatbots have been successfully used in business, and as they are using machine learning, they have become intelligent. The humble chatbot is bound to provide a competitive advantage for the business in the future. Most of the top telecom companies, like KLM Royal Dutch Airlines, use a chatbot known as Blue-Bot.
Blockchain
Though it is nowhere near the stage of perfection, blockchain may go on to revolutionize business communication by changing the way companies and customers complete transactions. All of us are aware of the emergence of currencies like Lite coin and Bitcoin that have led to the emergence of the blockchain.
Blockchain works as a database that is constantly updated and stored in different locations. It allows digital information to be distributed and not copied, indicating there is a single owner of the data.
Businesses are known to spend a lot of time and money on each transaction through synchronization, coordination, messaging, and checking to figure out whether it goes through. Blockchain estimates all this by keeping a single record of all transactions, not separate databases.
Blockchain is still in its stages of infancy, but it is at its peak of expansion. Businesses that are proactive and adapt to telecommunications in business are likely to reap the benefits. Despite not being prominent like other forms of technology, it is better to keep an eye on blockchain technology for the future.
Artificial intelligence
This is not a new form of technology, but the advantages of telecommunication are at the forefront. It is predicted that in the future 50 % of the jobs would be replaced by AI. Though it is worrying for the employees, from a business perspective, it is becoming a worthy asset.
Virtual and augmented reality
Technology Allowing people to immerse themselves in and react to a virtual environment is a fascinating concept, but in business, communication will play an important role if it is perfected. An example is Heathrow Airport, which has introduced VR into its services. This is an ideal example of how VR is being used at an early stage in business. It allows the passengers to have a virtual view of the airport rather than aimlessly wandering around the premises.
This is only the tip of the iceberg of what VR can strive to achieve. The prediction is hugely effective for non- profit organizations like charities.